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5 jul 2026

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1PLAINTS, Things & Option Dispute Service

  • Bally’s (Newcastle) Limited (Bally’s) and its particular category businesses (Bally’s Category) entirely supports the target detailed about your Gambling Act 2005 and you can is basically serious about best decisions to the to play and you can personal responsibility and you can will ensure gambling is done pretty and you can in public in accordance with group steps.
  • Bally’s has place in impression laws and functions to the Bally’s Casino Newcastle designed to ensure the oversight at the gambling tables is done by managers and you can investors so you are able to make sure the stability out of to play isn’t influenced.
  • A complaint mode a complaint on the one aspect of the company and you can category run in respect of your entered things, and you can a conflict is one complaint and that:
  • a good. Isn’t repaired at the first phase of your things process.
  • b. Refers to the results of your complainant’s to play buy.

dos. BALLY’S (NEWCASTLE) Limited Casino Things Process

  • dos.you to Someone gambling complaint will be repaired on the Bally’s Casino Newcastle casino Professional and you can/if not Gambling Administration at the time of the new feel, but if the fresh new Professional if not Gambling Manager is unable to take on the issue it would be branded the burden Director and you can Protection.
  • dos.dos If you are not proud of the new service out of dispute you’re thinking about a gambling dispute leaflet and you can welcome to put your question in writing to the Basic Director, Bally’s at the Gate, Newgate Road, Newcastle up on tyne NE1 5GT, email: [email address secure] .
  • dos.twenty three Responding to the enquiry the entire Director tend to mode to you of your email address if not create for your criteria after exploring the fresh new dispute, explaining the choice.
  • dos.five If you are not proud of the choice you , Bally’s at the Gate, Newgate Road, Newcastle, NE1 5TG if not thanks to email address [email address secure] that can themselves check out the the issue.